Global Chocolates Terms & Agreement
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Secure Ordering:
The information you will submit by the online order form could not be intercepted by a third party during transmission. Please note that some browsers and some MAC systems may warn you about insecurity which is only due to incompatibility. Our shopping cart is provided by www.1shoppingcart.com. You may check the security by clicking on the VeriSign logo on the order form.
Please fill out one form for each shipping address.
If your browser dose not let you to send the order form, please place your order through another browser, contact us, or print the order form and fax or mail it to us.
If you have any questions please ask us before submitting your order.
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Ordering by Fax or Mail:
If you wish to fax or mail your order, please click here to print the order form.
Registration & Privacy Policy:
You do not need to register to be able to shop from our site, but have the option to check a box on the check out page (Order Form) to save your personal information to ease your future purchases. No user ID and Password needed.
Your privacy is protected. We never share your e-mail address with anyone. |
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Shipping Cost & Policies:
We try to charge the actual shipping cost and use real time shipping calculation system, but due to the variations of the items ordered together and different sizes of boxes and shipping materials, the calculated shipping cost is not always accurate. So, we randomly review some of the orders and refund the customer if paid extra. The shopping cart calculates the shipping cost of your order by considering the total estimated shipping weight of the products in the cart. Shipping weight is the total weight of the package (including the items, box and packaging materials).
Our shipping carriers are United States Postal Service (USPS), UPS and/or FedEx, depending on the time of the year. To know the shipping cost for your order, put all the items you would like to purchase in the cart and click the check out button. On the second page of the order form, before submitting the order, you can choose different methods of shipping and see the cost of each. If you believe the given cost by the cart is too high, you may e-mail us for a shipping cost quote (providing the item numbers, quantities, shipping zip code and method of shipping) and we will double check and let you know.
Please make sure to provide the complete shipping address. It should be correct and deliverable by UPS/FedEx. Otherwise, UPS/FedEx charge $10.00 per address correction and it will be charged to your card.
Specific Delivery Date: If it is necessary for your order to be delivered for a specific date, please mention it in the comment section of the order form. Please choose the appropriate shipping method based on your desired delivery date and allow a few days for possible delays. Choosing overnight, 2Day or 3Day shipping method dose not mean the package will be delivered in one, 2 or 3 days after placing the order, it only means it will be delivered within that time after it shipped from our location. Saturday, Sunday and Holidays are not considered as business days for transit time. We are located in California and Ground shipping takes 1-6 business days depending on the destination. Please allow at least 3 days for possible delays in shipping.
We do our best to ship orders the same day or on the next business day, but do not guarantee it, because of very high demands, and because to ensure the quality, we keep our main inventory in a cool wharehouse about 35 miles away from our operation.
Saturday delivery is available to some destinations only via USPS Express mail and UPS/FedEx Overnight services. On the order form, please mention if you do or do not wish your order to be delivered on Saturday. There will be no extra charge for Saturday delivery via USPS Express mail, but $20.00 will be added for UPS/FedEx.
Shipping Claims: We are not responsible for breakage, loss or melting in transit. Any claims for shipment loss or damage must be made with the carrier. Liability for all goods damaged or lost in transit rests with the carrier. In the event of a problem, customer should file a claim directly with the freight company and of course we will do our best to help you with providing the necessary information and following up the case. After shipping, Global Chocolates is not responsible for any delays in performance which result from labor disturbances and any cause beyond our control, which include acts of God or governmental intervention or weather delays. In these cases, the shipping cost will be refunded to you only if the carrier accepts to refund.
If a package returns to us for any reason other than our fault, including but not limited to wrong address, signature requirement or refusal by the recipient, you require to provide a deliverable shipping address and pay for the reshipping cost. No refund will be paid for the order. |
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Melted Chocolate:
During the hot weather time, we do our best to protect the chocolates from melting but we are not responsible for melted chocolates. Melting sometimes happens due to postal delivery delays or when the package delivered and left in the mail box or at the door in a hot place, or just because of the hot weather.
We suggest you to ask for your order to be shipped to your workplace or DO NOT place an order to be shipped to a destination you know is very hot and there is a risk of melting. NO refund or reship will be offered in the case of melting.
If you like "Special Warm Weather Packaging", please click here to add it to your shopping cart. Even with this extra protection, we DO NOT guarantee the chocolates against melting. To protect your chocolates from melting, there might be some delays in shipping during very hot days and we reserve the right to refuse shipping, whenever we feel the chance of melting is very high.
Between April to October, due to high temperature and long transit time, Ground shipping is not recommended and adding the "Special Warm Weather Packaging" is strongly recommended. Due to high temperatures inside the FedEx and UPS trucks, we may temporary discontinue shipping via them during hot season or to special hot destinations. We also may stop shipping for a while until the weather is better to ship.
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International Orders:
For orders placed from out of the USA, to be shipped to an international destination, or by using an international credit card, we may ask for a clear copy of your signed ID and both sides of the signed credit card to be mailed or faxed to us (mailed copies are preferred). Or we may split the charge and post 2 or more charges to your card and ask you to verify the amount and date of them. This is for credit card verification purposes only. We reserve the right to refuse accepting any international order. The best method of payment for international orders is sending a money order in US funds to our mailing address along with your order. Click here to print a mail order form.
International orders will be shipped only via USPS Express Mail to selected countries and takes 3-10 business days for delivery (sometimes up to 30 days). Also, for credit card verification purposes, shipping may be delayed up to 10 days. So, we cannot guarantee delivery date for any international order.
Our shopping cart can not calculate the correct shipping cost for international orders. If it charges you more than our cost we will refund your card and if it charges less, we ask for your authorization to charge the difference before shipping the order. The order confirmation email you receive after placing the order is an auto responder and dose not show the correct shipping cost for international orders.
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Order Cancellation, Return, Refund, Dispute
By placing an order, you agree with our terms notified on this page, on the order form and any other place on our web site or in confirmation e-mails. A legal contract will be made between you and us upon placing the order. You can ask to cancel your order for a refund minus $3.00 fee, before it is packed subject to the following exceptions.
Refunds cannot be processed immediately, please expect up to 45 days for the refund process.
| Gift baskets, gift sets and hand-made wedding favors are not pre-made; we make them upon receiving the order. No cancelation is possible after the items have been made. |
| No cancelation is possible for orders placed for "Special Order Items". These items Include: Cote d'Or, Hachez, Guitard, Koppers, Milka and Ritter Sport and all liqueur chocolates. |
| Other items are subject to 25% restocking fee if the order canceled after packaging and before shipping. |
| No cancellation and refund is accepted after shipping or after 30 days of placing the order. |
If a package is returned to us by the carrier for any reason (wrong address, recipient not in, refused by recipient,etc.) we will contact you and you will need to provide a correct shipping address and specify a date for reshipping the package. Customer is responsible for the reshipping cost, since we have legally fulfilled our original obligation.
Due to perishable nature of our products, health reasons and to protect our customers' safety, we do not resale any returned chocolates, so we cannot accept returns and NO refund will be made after shipment, when there was no fault from our side.
Lindt chocolates are "Quality Guaranteed" by the manufacturer. "Global Chocolates" is a Lindt's reseller (we are not Lindt company) so we are not responsible for any possible manufacturing problems in the chocolates. If you find any quality problem in the chocolates, you should directly contact "Lindt Consumer Affairs" by sending an email to: BKoepenick@lindt.com or by calling: 603-778-3392.
To resolve any problems with Global Chocolates' service, please describe the problem in writing to "Globalchoc@aol.com" or "Global Chocolates, P.O.Box 764, Hayward, CA. 94543" and we'll respond to your mail in writing. Voice message is not valid and acceptable for resolving the problems.
Due to merchant service chargeback fee and the time we have to spend to respond the disputes, effective 1-1-04, filling a dispute with credit card company will be resulted in $25.00 Non-refundable service charge fee to your card, if we prove the problem was not our fault and we have done our best according to our published policies.
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Hot Weather Shipping Policies (Usually between May and September):
1. We may stop shipping via UPS services including Ground, 3Day and 2Day services.
2. Purchasing the extra protection against
melting is mandatory and it will be added to all orders automatically. This extra charge
(between $4.00 to$8.00) is included in the shipping cost of the order and you do not see it as a seperate charge. The charge is to cover the cost for extra materials used for protection and also to cover the extra shipping cost due to the extra weight of the package caused by protecting materials, including the Gel Icepacks.
3. To prevent from melting and ensure the quality, the on hand inventory will be kept at the lowest possible . We get new supplies per order received, so in some cases it may takes up to 14 business days before we can ship your order. If you need the order for a specific date, please send us an email to check the availability and we'll make a plan to ship your order on time.
4. We pick up fresh chocolates for your orders on Fridays from our supplier who located in a cool place. Orders will be shipped only on Mondays and Tuesdays to be delivered before weekend. Orders placed by Thursday 10 pm Pacific time, will be picked up on Friday and be shipped on the following Monday or Tuesday. Orders placed after Thursday 10 pm will be picked up the next Friday and be shipped on its following Monday.
5. To protect the chocolates from melting, shipping will be delayed when the weather is very hot .
6. Considering above notes, choosing overnight delivery dose not mean you will receive your order the day after placing it, it only means it will be delivered the day after it shipped. PLEASE send us a note about the latest date you need the order to be delivered.
7. Please read above about melted chocolates.
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