How to contact Global Chocolates?

Our preferred method of communication is email.
emails get a faster response:
Sales@globalchocolates.com
info@globalchocolates.com

For phone number and mailing address see the Contact Us page.
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How to Get free shipping or discounts?

Sometimes local free UPS ground shipping is available for orders over $75.00 to be shipped to San Francisco Bay area. Click here for details of the offer.
Also, occasionally discount offers (5-30%) or discounted or free shipping will be offered to those subscribed to our mailing list. Learn more about our mailing list by clicking here.
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How to know the shipping cost?

To know the exact shipping cost for your order, add your desired items to the cart
and go to the check out. When you enter your shipping address,
it shows the shipping cost for different shipping methods.
You can then choose a method and submit the order or cancel it. Sometimes the calculation is not accurate. We guarantee to refund you the extra charges after shipping

Some items are specified as shipping cost included. Those items will be shipped via USPS Priority mail Flat Rate boxes.
You may read more about the shipping cost by Clicking here.
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How to order by Fax/mail?

1) click here to print the order form.
2) Browse the site and write down the items to be ordered in your order form.
3) Calculate the total for items. 4) Find out how much the shipping cost would be by going to the Shipping Cost Page.5) Fill in the rest of the order form.
6) Fax your order form to (510) 868-1950 or mail it to the address provided on the form. You can also scan your form and send it to us as an email attachment.
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How to place an order to be delivered for a specific date?

If it is necessary for your order to be delivered for a specific date, please mention it in the comment section of the order form. Please choose the appropriate shipping method based on your desired delivery date and allow a few days for possible delays. Choosing overnight, 2Day or 3Day shipping method dose not mean the package will be delivered in one, 2 or 3 days after placing the order, it only means it will be delivered within that time after it shipped from our location. Saturday, Sunday and Holidays are not considered as business days for transit time. We are located in California and Ground shipping takes 1-6 business days depending on the destination.
Click here for FedEd Ground shipping Map for transit days.
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How to place multiple orders?

If you are sending gifts to different addresses, you need to submit individual order forms for each order. For your convenience you can fax and/or email your orders. Please specify each order by specific name and shipping address. Make sure to indicate the item/s to be shipped to each address, with the desired shipping method. Remember to include any specific
greeting message and/or any other instructions. Based upon your specifications, we will determine the shipping cost, and notify you as to what your total cost is prior to charging your card. We will not charge your card without prior authorization.
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How to place Secure Online Orders?

   The information you will submit by the online order form could not be intercepted by a third party during transmission. Please note that some browsers and some MAC systems may warn you about insecurity which is only due to incompatibility. Our shopping cart is provided by www.1shoppingcart.com. You may check the security by clicking on the VeriSign logo on the order form.
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How to place Wholesale/Bulk orders?

For most of our Lindt chocolates, and some of the other items the discounted wholesale pricing has already been posted on the web site. All of our other products can also be quoted for volume pricing discounts. Read More
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How to save on items and shipping cost?

Click here for some saving tips.
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When to place an order?

On line and fax Orders accepted 24 HOURS A DAY, 7 DAYS A WEEK!
To ensure the quality and freshness, our on hand inventory is kept at the lowest possible. Our main inventory is kept in a cool warehouse about 35 miles away from our operation. Inventory is being picked up from there on Mondays and Fridays. So although you can place your order anytime, it is the best to do it by Sunday night, or Thursday night. These orders usually could be shipped on the next Monday or Friday. This helps us manage our inventory better and ship your orders as early as possible, please place your orders by Sunday night.
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When to place a Gift order for Christmas delivery?

Inventory goes out very fast during November and December. The earlier you order your christmas gifts, the better. Just mention on the order form that you want it to be delivered close to Christmas.
We hold the order and ship it just on time.
By ordering early you avoid high cost fast shipping methods and also ensure the availability of your desired items.
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