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Hello friends, I sure do appreciate the invitation to give you feedback.  Like everything else that you do, this is truly a sign of a "class act" for want of a better term.  Having been in retail managment in brick and mortar stores most of my life I can truly appreciate excellent customer service the likes of which you have provided for me and my family.

I do apologize that I have no ideas to help you improve your business other then "keep doing what you are doing." 

Thank you for providing us with quality service and an exceptional product.

Dean H...

Posted at: Epinions.com

From a very impressed English customer
by grigaioana , Mar 20 '08
I'll make this short and sweet. I was delighted with the customer service who kept me informed through emails of my order progress since I live in England so it required international mailing. The order arrived promptly and intact, good , competitive price so overall a service to be proud of. Well done!

Posted at: Epinions.com

Highly recommended for quality and service

by pushkin230 , Feb 26 '08

A couple of years ago when I was searching for a Lindt product unavailable in local stores, I was thrilled to find it via an online search at Global Chocolates. I found their selection to be exceptional and their pricing to be very good. The quality of the chocolates (and I have tried a variety of different brands in addition to the Lindt I was initially looking for) is excellent, and the delivery always prompt, with good packaging for freshness (this being especially important in the summer months) and care
that the items are not crushed or damaged. Customer service is courteous and efficient. Once there was a slight delay in a pre-ordered product, the I was efficiently informed and given the option of cancelling if it was not convenient. It turned out not to be a problem, and the chocolates arrived at the new specified time. The only slight improvement I would suggest is the online ordering page could be made a little easier to fill in/and or change an an item without all the "required" boxes to check off (i.e. where you heard about them); sometimes when you want
to change something, you have to keep going back to re-check
the boxes and it is annoying.
Overall this site is highly recommended for quality of their
products and their service. Tell your friends!

Thank You, they are delicious!

Hi

The 3 things that bothered me was the fact that you had to give ID (which I really don't want to send my entire license along the web or the other information on there is confidential, especially these days with identify theft, also the fact that you had to sign for the package (it's very hard when people work and they could not schedule a time nor do they work on Saturday's) and the shipping seemed high.  I purchased this same candy from 2 other places and neither of them needed ID or a signature to receive the merchandise.  I could see if I was purchasing a bottle of alcohol then I could accept these rules, but it's only candy with very little alcohol and if someone under age were going to go to all this trouble I think they would try for a bottle of alcohol versus candy.

So I hope you consider some of my comments.  You had great communication with email and great products.

Thank you Sylvia

HI,

I ordered Lindt candy from you for my cousins at Christmas and they loved it. Another note to add, you were the only place that had the candy they wanted.

Thank you. Laura M...

Posted at: Epinions.com

Outstanding product, outstanding customer service and prompt delivery makes Global Chocolates far superior!

by chocorose , Oct 23 '07

I've done business with Global Chocolates for many years and have always had outstanding customer service, fabulous chocolates and very speedy delivery. The chocolates themselves are of excellent quality and are always fresh when delivered. When necessary, special packaging is done to protect chocolates for hot weather in the southeastern U.S.even in the spring and fall. On special occasions, the beauty and creativity of their super special gifts are second to none. At the office, many still remember a special gift from several years back and hope I will do a repeat performance for the enjoyment of all! That gift necessitated a special delivery truck to deliver the gift!The service is personal and perfect. All of the chocolates that have been ordered are beautifully wrapped and well presented in carefully prepared shipping boxes. Gifts are delivered very rapidly. On special occasions special gift packages were designed and shipped for the special occasion! This company is very outstanding in their service and has remained so over a period of years. I always use this company when I want to deliver a special gift that is of the highest quality and is always in good taste. Most of the chocolates are imported and are wonderful in flavor, texture and, of course, aroma.

When you add up all of the pros with nothing in the con department you have a company that is a pleasure to do business with as well as a gift that is absolutely perfect in every detail. I know that when I call on Global Chocolates, the details will be taken care of and the gift will arrive in perfect condition. They have never failed me in all the years I've worked with them.

Lala, I'm sorry, too.  I usually try to be a positive person, but I have certain expectations when it comes to service from a business. If you get my chocolate mailed out soon, please feel free to remove my negative comment from your comments page.

You are an excellent communicator BTW. 

Thank you. Respectfully, Dave

----- Original Message -----

From: Lala To: David H...

Sent: Friday, January 25, 2008 4:54 PM

Subject: Re: Shipping Delay Notice
Dear David: You're very welcome. Yes, you are right, they are very different. I'm generally a positive person and do not like to talk about problems. Instead try to talk about their good side which in this case is repair and remodeling! I apologize for the inconveniences you have experienced and wish you enjoy your chocolates very much.

Best Regards, Lala

David H...< dh...@twcny.rr.com > wrote:

Thank you for your effort, but "repair and remodel" sounds a lot different than "emergency" doesn't it?

David H...< dh...@twcny.rr.com > wrote:

It took you 6 days to tell me there would be a delay?  Do you call this good customer service?  Please send my package YESTERDAY.  Do you not feel any responsibility to your customers?  Please, post my comments on your feedback page!!!

Our Response:
Dear David H....:

Thanks for your feedback. Sometimes emergencies happen. We were not able to post on the web site that an emergency will happen to us TOMORROW, and due to circumstances we were not able to let you know until yesterday.
Although we sent you the delay message yesterday, we shipped as much as possible yesterday. In fact your order might have been shipped YESTERDAY, as you desired!
I am going to check with our shipping department to see if your order has been shipped already or what is the estimated date of the shipping. It could be today or maximum by Tuesday, Jan. 29, 2008.  Please visit our feedback page to see your feedback posted there. We love and appreciate all of our customers.

Best Regards, Lala
----------------------
I've just been informed that your package is going to be shipped today, Friday Jan. 25, 2008.

I was very happy with the service and product you provided. Thanks for caring.
Diane F.

Hi Bob,
I received the order before time.
I truly appreciate your customer service.
Thanks very much!!
Regards, Jiten.

just wanted you to know that I received my 2nd order today. It was in great shape. Thank you ! The guys are enjoying an early Christmas treat.

Posted at: Epinions.com

Good product, speedy delivery, not so good communication
by wickedestangel ,Jul 20 '07
Delivery speed was good, product is excellent. Problem I had was I accidentally marked 2 of the cooling components, when I meant to order 2 of one of the candy bars. I notified them by email, but never got a response and was charged for 2 of the hot weather packaging.

Comment By GlobalChocolates: Dear "wickedestangel",
Emails go to spam folders very often. We did not received your email, but refunded your card for that $2.00 extra charge and notified you by email.
We love and appreciate all of our customers.
Best Regards, Lala

Global Chocolates was a great way to go! I ordered a gift for my boyfriend for fathers day and it got here timely and well packaged- all of the chocolates were as if I had bought them at the store that day! I was surprised as I had expected that there would be at least a little melting, or soft chocolate- being that I ordered it in the middle of June, but they were exceptional!

My only concern really had nothing to do with Global Chocolates as a company, but the postal service in their poor tracking of the item. I was checking up on it daily to ensure I was there to grab it from my door step when it came, rather than my boyfriend, but for some reason the tracking system never said it had been delivered to my area, or especially that it had never gone out for delivery for my home. I found the small package later in the back of my fridge later that day because my roomate had found it and stored it. Perhaps Global Chocolates needs a better labeling system? I think it may have just been the post office though.

In any case.... THANK YOU! and I will definitly be using you again! -Jessica Billeci

Hello I just want to say you have great Customer Service. I was contacted right after the order was placed and even asked a question and the response time was excellent. I would for sure recommend your company. As for the actual product sent. I myself did not taste the chocolate but the person it was sent to said it was very good. Great Job!!

Angela .... Coordinator,
Quality Assurance Blue Cross of ....
(570) .....

CONFIDENTIALITY NOTICE: This message and any attachments originate by electronic mail from.....

The whole experience was great: the chocolates arrived "safe" and on time; the extra money that I paid for shipping was refunded to my credit card also on time. Everything was great, and I will be happy to refer you to whoever I can.

Thanks,

Not sure where to leave the feedback on the chocolates but if it's here they are great love lindt Thank you

Lorraine ...

Posted at: Epinions.com

great service, high quality, low prices
by newyankee ,Oct 15 '05
I found Global Chocolates after a local store stopped stocking a Lindt product. Now after ordering over 50 pounds of chocolate from Global, I have to say that Global Chocolates are amoung the very best online vendors I have ever found. They are fast, responsive to email, and stock hard to find products at very low prices. Chocolate is now another product that I will never buy at a local sore again.